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Tag: ai

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The Disruption Report: AI in Customer Service

  • by Christopher Byrne
  • Posted on August 28, 2026

I’ve been intrigued lately with conversations I’ve been having with people dealing with AI in…

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  • AI

The Disruption Report: Staying Human

  • by Christopher Byrne
  • Posted on June 15, 2026

AI is being touted as the path to efficiency in customer service. Efficiency saves money.…

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  • Disruption Report

The Disruption Report: Chicken Little is Loose

  • by Christopher Byrne
  • Posted on August 19, 2025August 17, 2025

It’s a predictable as the sunrise. Whenever a new technology enters the toy industry, you…

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  • The Playground Podcast

The Playground Podcast: The Future of AI in Toys

  • by Global Toy News
  • Posted on August 4, 2025August 4, 2025

Among the many issues currently bouncing around the toy biz,AI is one a lot of…

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  • Uncategorized

The Disruption Report: AI Takes Center Stage

  • by Christopher Byrne
  • Posted on June 13, 2025June 13, 2025

It’s axiomatic that in the toy industry new technologies prompt toymakers to scramble for applications.…

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  • Disruption Report

Disruption Report: The Pitfalls of Portals

  • by Christopher Byrne
  • Posted on September 4, 2024September 4, 2024

Portals are a staple of narrative. From C.S. Lewis’ iconic wardrobe to Hot Wheels Battle…

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  • Disruption Report

The Disruption Report: Who Needs Innovation?

  • by Christopher Byrne
  • Posted on August 15, 2024August 15, 2024

In my conversations with all kinds of people in our industry in the past weeks,…

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  • Disruption Report

The Disruption Report: Real Intelligence Required

  • by Christopher Byrne
  • Posted on April 11, 2024April 4, 2024

The question I am asked repeatedly by journalists, columnists, relatives at Easter dinner, is how…

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