I am a stickler about customer service. That is why I was very pleased to see that Newsweek magazine has issued its Best Customer Service rankings for 2020. They cover a number of areas that include both services and retailing. There were a large number of categories so I did some analysis in order to find out how those who deal with toys or toy-related products fared.
Here are the top-ranked retailers by category. I will list the overall top 10 at the end of the article.
Bricks and Mortar Toy Retailers
- Disney
- Lego
- American Girl
Bricks and Mortar Arts & Crafts
- Blick
- Hobby Lobby
- Jo-Ann Stores
Superstores and Warehouse Clubs
- Costco
- Meijer
- BJ's
Supermarkets
- Publix
- Wegmanns
- Trader Joes
Home Shopping Channels
- QVC
- Home Shopping Network
- EVINE Live
Online Hobby Stores
- Freetime Hobbies
- Gundam Planet
- Horizon Hobby
Top 10 Overall
- Disney Cruise Line
- Neiman Marcus
- Ritz-Carlton
- Edward Jones
- Chick-fil-A
- L.L. Bean
- National Storage Affiliates
- Embassy Suites
- Publix
- Beau Coup
