Newsweek: America’s Best Customer Service 2020

I am a stickler about customer service. That is why I was very pleased to see that Newsweek magazine has issued its Best Customer Service rankings for 2020. They cover a number of areas that include both services and retailing. There were a large number of categories so I did some analysis in order to find out how those who deal with toys or toy-related products fared.

Here are the top-ranked retailers by category. I will list the overall top 10 at the end of the article.

Bricks and Mortar Toy Retailers

  • Disney
  • Lego
  • American Girl

Bricks and Mortar Arts & Crafts

  • Blick
  • Hobby Lobby
  • Jo-Ann Stores

Superstores and Warehouse Clubs

  • Costco
  • Meijer
  • BJ's


  • Publix
  • Wegmanns
  • Trader Joes

Home Shopping Channels

  • QVC
  • Home Shopping Network
  • EVINE Live

Online Hobby Stores

  • Freetime Hobbies
  • Gundam Planet
  • Horizon Hobby


Top 10 Overall

  • Disney Cruise Line
  • Neiman Marcus
  • Ritz-Carlton
  • Edward Jones
  • Chick-fil-A
  • L.L. Bean
  • National Storage Affiliates
  • Embassy Suites
  • Publix
  • Beau Coup



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